Help center

NetWork Support

Find account, organization, and safety guidance below. For additional help, contact us and include the email address associated with your account—but never send your password.

Signing in and password help

1. On the sign-in screen, select Forgot password?
2. Enter your account email and request a recovery email.
3. Open only the newest recovery link once, on the device where NetWork is installed.
4. Return to NetWork and choose a new password.

If an email does not arrive, check spam and wait before requesting another link to avoid email limits.

Organizations and invitation codes

Organization owners can view or regenerate an invitation code in Organization settings. A member can enter the code to request access; an authorized administrator must approve the request before membership becomes active.

Safety, blocking, and reporting

Block or unblock a member

1. Open Messages and select the direct conversation.
2. Open the conversation options.
3. Select Block member and confirm. Use the same menu to unblock later.

Report a concern

1. Open the direct conversation involving the member.
2. Open the conversation options and select Report a concern.
3. Describe the content or behavior and submit the report.

For urgent safety concerns, email us directly. Include the organization name, the member involved, the approximate date and time, and a brief description. Do not include passwords or unnecessary sensitive information. NetWork may review relevant records and take action, including restricting or removing access.

Leave an organization

1. Open More, then choose your organizations.
2. Select the organization and open its membership settings.
3. Select Leave organization and confirm.

An owner must transfer ownership before leaving an organization that still has members.

Delete your account

1. Open More, then open your personal account settings.
2. Select Delete account.
3. Review the warning and confirm permanent deletion.

Deleting the app from your device does not delete your account. Use the in-app deletion control. If you cannot access your account, email support from the address associated with it.

Organization administration

Owners and administrators can manage join requests and membership. Owners can upload the organization logo and manage organization-level settings. Role permissions determine who can create announcements and events, assign tasks, send RSVP reminders, and manage attendance.